All items are handmade and are sent according to work load.
If for any reason an item is sent to you defected, and additional attempt will be made to remake and resend the item as quickly as possible. If for any reason a third attempt is necessary, a claim will need to be filed with UPS or FEDEX to regain your purchase price. All items shipped are covered for up to $350. A THIRD ATTEMPT WILL NOT BE MADE, as this will cost more than the price to produce them.
Again please file a claim with your mail handler, it will be available to you.